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This Privacy Policy describes how Brand With Hauwa (“Company,” “we,” “our,” or “us”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://brandwithhauwa.com/.

1. Information We Collect

We collect personal information you provide directly to us when you make a purchase, register for a service, or contact us. This may include:

  • Identity and Contact Data: Name, email address, phone number, and billing address.

  • Transaction Data: Details about payments and other details of products or services you have purchased from us.

  • Technical Data: Internet protocol (IP) address, browser type, and time zone setting.

2. How We Use Your Information

We use your personal information to:

  • Provide and deliver the services and products you purchase.

  • Process your payments and prevent fraudulent transactions.

  • Communicate with you about your order, services, and promotional offers.

  • Comply with legal obligations (e.g., tax, accounting, and anti-fraud regulations).

3. Sharing Your Personal Information

We will never sell your personal information. We only share it with third parties necessary to run our business, such as:

  • Payment Processors: To process your payments securely.

  • Service Providers: Companies that help us with web hosting, data analysis, and email delivery.

  • Legal/Regulatory: To comply with applicable laws and regulations, or in response to a lawful request for information we receive.

4. Your Rights

You have the right to request access to the personal information we hold about you, to ask that it be corrected, or to request that it be deleted.

5. Contact Us

For more information about our privacy practices or if you have questions, please contact us at the following official business contact details:

  • Email Address: contact@brandwithhauwa.com

  • Phone Number: +234 9133748447

  • Business Address: Wuse zone 7, Abuja, Nigeria

Effective Date: 20-11-2025

Refund and Cancellation Policy

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This Refund and Cancellation Policy governs the conditions under which purchases of services and products from Brand With Hauwa are eligible for a refund or cancellation.

1. Refund Eligibility for Digital Products

  • Digital Downloads (e.g., E-books, Templates): Due to the nature of immediate access to digital content, all sales of digital download products are FINAL and NON-REFUNDABLE.

  • Online Courses/Workshops: Refunds for courses or workshops may be available only if requested within [Specify Number, e.g., 7] days of purchase AND if less than [Specify a Limit, e.g., 10%] of the course material has been accessed.

2. Refund Eligibility for Consulting Services

  • Before Commencement: If a consulting or branding service package is canceled prior to the scheduled start date and before any work has commenced, you may be eligible for a full refund.

  • After Commencement: Once work has commenced, refunds are generally NOT provided. Any refund request will be handled on a case-by-case basis and will be subject to a deduction for the hourly rate of work already completed.

3. How to Request a Refund or Cancellation

To initiate a refund or cancellation request, you must notify us in writing by email.

  • Send your request to: contact@brandwithhauwa.com

  • Include: Your name, order number, the date of purchase, and the specific reason for the request.

4. Refund Processing

If your request is approved:

  • Timeframe: We aim to process approved refunds within [Specify Number, e.g., 14] business days.

  • Method: Refunds will be credited back to the original payment method used for the purchase.

5. Contact Information

For any questions about this policy, please contact us using the official business details below:

  • Email Address: contact@brandwithhauwa.com

  • Phone Number: +234 9133748447

  • Business Address: Wuse zone 7, Abuja, Nigeria

Effective Date: 20-11-2025